Below are a list of Frequently Asked Questions (FAQ’s).Incase you have a query and it isn’t available here, please contact us from the “Contact Us” page and we shall be happy to help.
Do I have to register to checkout on Haul Apparel?
No, you can checkout as a guest. However, for your convenience and to avail future discounts we recommend that you register an account.
How do I register?
You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from us.
Do I have to disclose my Email & Phone Number for Registration?
Yes. This ensures a secure shopping from your end.
How do I reset my password?
To reset your password, please click on “Forgot my Password” option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
Can I edit my personal information?
Yes you can. It can be done in the “My Account” section.
How do I unsubscribe from your services?
You can Subscribe/Unsubscribe from our services in “My Account” section.
How do I contact Haul Apparel?
Haul Apparel operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 091-7022251351 or email us at firstname.lastname@example.org
What type of products do you sell online?
Haul Apparel sells Tee's & Snapback Hats for Men & Women.
What sizes do you provide?
We have Small, Medium and Large sizes.
How do I make a payment?
We accept Bitcoin, Paypal,Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.
What happens if my credit/debit card has been compromised while making a payment online?
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank.
How do I return a product?
We have 15-days Return Policy, which is applicable under these circumstances: If broken/unsealed, do not accept the order at the time of delivery itself. In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with. Please check the “Returns Policy” for more information. Do you deliver out of India? As of the moment, we do not but will do very soon.
What if I am not available when you deliver the merchandise?
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer. In case of Cash on Delivery Order, the Courier Company usually calls the customer to check their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
Can I book an order for delivery to more than one Address?
Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
What is the stipulated delivery time for an order?
This usually depends upon the location; else it takes 7 Days for delivery of a product.